Terms and Conditions rokkwell Accommodation
rokkwell Holiday Stay Agreement: Terms and Conditions
Summary of Key Terms and Conditions
1. Maximum 2 adult guests per cabin. This is adults only accommodation.
2. This accommodation is non-smoking and pet free.
3. The accommodation is situated on a working vineyard so farm machinery will be seen and heard at times, including in the neighbouring properties. 4. Within seven (7) days of your Arrival Date you will be sent a Holiday Stay Agreement. We request you complete this promptly so we can confirm final details of your booking. Digital signatures are acceptable.
5. Loud music and events or parties are not permitted onsite.
6. Free cancellation when cancelled more than seven (7) days ahead of Arrival Date – all your paid amounts will be refunded.
7. Cancellation within seven (7) days of your Arrival Date may see us retain your Initial Deposit and Final Rental Amount, however if we can secure another guest booking for this same rental period we will refund you all monies paid. Any other arrangement is at the owners' discretion.
8. Should you breach any of these Terms and Conditions, you risk your reservation/stay being cancelled.
9. A $200 security deposit is required (pre-authorisation only on the credit card on file, unless another credit card is provided) and if no damage is caused, this hold will be removed within three (3) days of your Departure Date.
10. These are the key Terms and Conditions, however all the Terms and Conditions are important and you must read and accept these prior to booking.
Terms and Conditions - The Detail
Your agreement is with the Owners (“we”, “us” and “our” in these Terms and Conditions) of the property, known as the Property. References to “you” or “your” are references to the person making the booking and all members of the holiday party staying at the Property.
These Terms and Conditions form the basis of your agreement with us so please read them carefully. Nothing in these Terms and Conditions affects your normal statutory rights under Australian law.
1. Making your booking
When you book the Property with us, you will pay an Initial Deposit of 30% of the accommodation costs, plus the total amount for any additional optional items. Following completion of the booking form and payment of the Initial Deposit you will be sent an automated confirmation email. You should carefully check the details of this confirmation and inform us immediately of any errors or omissions.
We will send you a Holiday Stay Agreement within seven (7) days of your Arrival date. We request you return this Agreement form promptly so we can finalise details of your booking ahead of your arrival.
There is a maximum guest limit of two adult persons per cabin. If your Holiday Stay Agreement indicates you are exceeding the maximum number of persons permitted to stay on the Property, you will be required to modify your arrangements to ensure compliance with our policy or we will be unable to proceed with your booking. In this latter instance, your Initial Deposit will be returned in full and this Agreement terminated if more than five (5) days in advance of your Arrival Date or if less than five (5) days from your Arrival Date your booking will be treated as cancelled.
Your booking is made as a holiday rental tenant for the purpose of a holiday and you acknowledge that no liability can be accepted for any business or other losses howsoever suffered or incurred by you.
2. Paying for your booking
There is a 30% deposit due at the time of your booking. Your booking is only confirmed once the Initial Deposit has been processed successfully and you have received an email confirmation of your booking.
We will automatically charge the provided credit card for the remaining 70% of your booking on the date of your Arrival Date. You will be sent a receipt for this final payment.
Should you book directly we also require a Security Deposit of $200, which will be taken as a pre-authorisation only (the amount will not be charged). On your arrival, this amount will be temporarily held against the credit card you provided us with your booking and, providing there is no charges to be deducted, the pre-authorisation will be removed within 3 (three) days from your check out.
If you fail to make a payment due to us in full, we may treat your booking as cancelled by you. If we are able to rebook the Property for some or all of the period of your booking, it is at our discretion to refund all or any part of your Initial Deposit, but we are, in any event, not obliged to if we are unable to re-book the Property.
Should it be necessary, any costs for reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings will be deducted from the pre-authorised Security Deposit amount. We will return any Security Deposit to you within 3 (three) days of the return of the keys to us, less any deductions in accordance with the Terms and Conditions of this rental property.
All payments of the amounts due are net of any bank or other transaction charges. Credit card payments incur fees, which are charged at the following rates - AMEX 2.95% and Mastercard and VISA 1.95%.
3. If you cancel or amend your booking
If you need to cancel or amend your booking, you must telephone us on the number shown on our written confirmation as soon as possible or contact us on the email address we provide to you. You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If booking direct through our website or via phone and you cancel your booking more than five (5) days prior to the Arrival Date, we will refund the balance of any money you have paid to us. If you cancel your booking less than five (5) days prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Final Rental Amount and refund the balance of any money you have paid to us. In these circumstances we will refund the Final Rental Amount (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property for the same rental period. Any other arrangement is at the Owner’s discretion.
If you are booking via a third-party booking site, your cancellation terms will be as stipulated by the third-party.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally, cancel bookings due to unforeseen circumstances (e.g. fire or damage).
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
5. Your accommodation
You can arrive at your accommodation after the Check In Time on the Arrival Date of your holiday and you must leave by the Check Out Time on the Departure Date, unless arranged otherwise with our Manager. If you have not arranged a late check out with the Manager and are late leaving, a late fee may be charged and taken out of your Security Deposit according to the timing of your departure. This fee is charged is at the discretion of the Manager and is done to ensure the property is ready and available for the next arriving guest.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation as Manager, to ensure that alternative arrangements can be made directly. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the Manager of your anticipated late arrival we may treat the booking as having been cancelled by you.
You also agree to provide a copy of your passport or driver’s license details, where requested, to the Manager on arrival.
For any additional purchases made during your stay, including use of the snackbar, you authorise us to charge these amounts to the credit card used for your booking, unless you provide us an alternative payment method.
6. Your obligations
Compliance with terms: You agree to comply with the terms of rental herein and any other terms reasonably made from time to time and notified to you. You are responsible to ensure that all members of your party, as well as any visitors to the Property, observe these terms.
You are responsible for all visitors and guests you permit to enter the Property and for any damage they may cause. We accept no liability for any injury, loss or damage to your visitors or guests and their property, they enter the property at their own risk.
Condition of property: You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition. You also agree to ensure all electrical equipment and white goods are left clean and in good condition. Any issues with any contents in the Property must be notified immediately to the Manager so that we may rectify any damage or any breakage.
You agree not to cause any damage to the walls, doors, carpets, vinyl flooring or windows of the Property, nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us, other guests, or to any other occupier of adjoining or neighbouring properties.
The accommodation is non-smoking and pet free and you are asked to abide by these requirements strictly or this will be treated as a breach of these Terms and Conditions and termination of the Holiday Stay agreement will result. We may also require additional payment for any cleaning in order to rectify any damage or remove odours caused by either the smokers or pets.
Any lost or damaged keys, remote controls or other items incur fees as listed above and other smaller damaged items unlisted are at the discretion of the Manager.
If you would like to use the fireplace but require instructions on how to safely use the fireplace, please contact the Manager on the mobile phone number provided in our communications to you. A guide is also provided in your cabin for reference. Firewood is only provided from April to October (inclusive).
General: You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You are not permitted to allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, reiterating this is adults only accommodation. If you do so, we can refuse to hand over the Property to you or can require you to leave. We will treat any of these circumstances as a cancellation of the booking by you.
Departure: You agree to leave the Property no later than the specified Check Out Time on your departure date. Late departure is subject to prior arrangement and availability and may incur extra charges.
We ask that you leave the Property clean, tidy, dishes washed and put away, food removed from the refrigerators, and rubbish placed in the provided bins at the rear of the cabin. Should you leave the Property in a state that requires additional cleaning, this cost will be taken out of your pre-authorised Security Deposit.
We also ask that you secure the Property and ensure you close and lock all windows and doors before leaving, placing the keys back in the lockbox by the cabin door unless otherwise arranged with the Manager.
Children: Please note that children are unfortunately not permitted to stay. Age restrictions apply to the Property as it is not equipped nor is it an appropriate or suitable rental for children due to the number of hazardous objects, and there are no provisions for small children. If children under 18 are found to be onsite, this will be treated as a breach of the Terms and Conditions of this Agreement. You will be required to leave the Property and we will treat this as a cancellation of your booking. Children’s safety is paramount and we treat this condition seriously.
Noise: We would also ask that you consider your neighbours. Loud music and events or parties are not permitted onsite. If complaints are made about ‘excessive’ noise or police enforcement are called, or if neighbours are continuously disturbed, we may ask you to leave and treat this as a cancellation and breach of the Terms and Conditions of this Agreement. You will not receive a refund and extra charges may be applied for security and other expenses.
Working Vineyard: Our Property is a working vineyard and so it can be expected that at certain times of day and of the year, our tractor and other equipment will be seen and heard. We restrict the time of its use to between 7am and 5pm. Guests must always maintain a safe distance from the tractor and any other machinery/vehicles onsite, especially where spraying is being conducted.
Pets: Pets are not permitted and if they are found to be onsite this will be treated as a breach of the Terms and Conditions of this Agreement. You will be asked to leave the Property and will not be offered a refund.
Repairs: We request you advise us immediately of any repairs, damage or breakages that may have arisen or where repairs need to be made as soon as possible. You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Security deposit: The pre-authorisation for your Security Deposit amount will be removed within three (3) days of your departure provided you have not caused damage, stained, broken or there are any missing items noted by the Manager after their inspection. Your deposit will be refunded in full provided there is no damage to:
• Property or furnishings,
• Dirt or other mess, linen, which requires additional cleaning,
• Lost or damaged items, including keys, remote control, walls or carpets, and
• Any other cost incurred by Owners due to the Holiday renter’s (or their guests) stay.
7. Wildlife
You will be staying on a rural property and will likely encounter wildlife during your visit. We ask that you do not feed any animals, respect their space and stay alert whilst walking and driving on the property, particularly at night. We are not liable for any injury or loss caused by wildlife to you or your property or to your guests or their property.
8. Any complaints or problems
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact the Manager if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified.
If any complaint or issue cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of your stay.
9. Governing law
This Holiday Stay Agreement between you and us is governed by the laws of Australia and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Queensland.