PRIVACY POLICY

rokkwell takes the protection of its customers’ personal details very seriously. It is important that you are aware of the ways in which our website uses your personal data.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

rokkwell has made the decision to not use analytics and performance cookies on their website to minimise exposure of our customers’ personal data and monitoring of their website usage.

For Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

For Customers

When you buy something on this website we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also use this information in order to ship your purchase to your delivery location, providing your mobile number to the courier so they can contact you should there be any issues with your delivery.

If you subscribe to our rokkwell Wine Club, in addition to the above details, you will be requested to provide your credit card details. These details will be stored securely by rokkwell for a short period of time (no longer than 3 days) before being securely deleted and managed in Stripe, a third-party payment processing platform (see below).

Stripe

rokkwell uses Stripe (Stripe | Payment Processing Platform for the Internet), a third-party payment processing platform, to process customers’ payments for wine and related products and services.

Stripe’s Privacy policy can be located here.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You have made a purchase

  • Your order has shipped / is ready for collection

  • You have joined our Wine Club

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.